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Jewelry Blog: GoldenMine
Important Customer Information Related to Coronavirus (COVID-19)

UPDATE: Our office is now open! Originally, the statewide shutdown / stay-at-home order was planned to last through April 19, 2020, which was later changed to May 15, 2020 (subject to change). Check up-to-date information in this webpage.

In order to battle the effects of the coronavirus (COVID-19), the State of California issued a statewide shutdown from March 19 - April 19, 2020. Our headquarters is located in Los Angeles, CA, and our office will be temporarily closed during that time.

During the Shutdown (March 19 - April 19, 2020)

You can still shop at our site. We are still accepting orders, and they will be processed and shipped out when our office reopens.
If you have any questions or concerns, Customer Service will still be available. Simply email us, and we will respond within 48 hours on weekdays.
In-stock jewelry orders that were placed on March 19, 2020 before 10am PDT were shipped out. For those who placed an order after that time or had a processing time over one day, your orders will be processed when our office opens. If you'd like to cancel, please email us.
Regarding returns and exchanges: We will suspend the 30-day policy during the shutdown until our office reopens. You can still go ahead and contact us if you would like to return or exchange your items. However, please hold off on mailing your items until our shutdown is over. We will contact you when you can mail them back. If you mailed your order for return or exchange and it is still en route, your package will be sent back to you.

If anything else changes, we will keep our customers up to date as soon as possible.

We thank you for your understanding and support during this time. Our hearts go out to all those affected, and we are wishing everyone well.

Posted by Dave at 1:57 AM - Link to this entry  Share this entry
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