GoldenMine.com: Help Center

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Frequently Asked Questions

1.	How long does it take to ship out my order?
2.	Can I change my shipping address after I place an order?
3.	How do I obtain my tracking number?
4.	Do you offer a return policy?
5.	Do you engrave?
6.	What are my shipping options?
7.	Do you ship internationally?
8.	What forms of payment do you accept?
9.	Why are you not accepting my credit card / debit card?
10.	What can I do if I'm having issues entering an active promo code when using Checkout by Amazon payment method?
	More

Please select the appropriate category below for further information on how to reach us.

Customer Service

The best way to contact our non-commissioned Customer Service is by email.

Email: Click HereHere to email customer service 24/7 using our online contact form.

Hablamos español y si gusta mande su pregunta al correo electrónico info@goldenmine.com. Un represéntate se comunicará con usted para responder su pregunta dentro de 24 horas lunes a viernes a excepción de días festivos.

Phone: You can also call us during business hours, Monday to Friday from 10am - 2pm Pacific Time.

Toll Free - 1-888-223-7056
International Orders or Local - 213-223-7611.

We will respond to all emails and voicemails within 24 hours on weekdays.

Note: We will be closed during major US holidays including, but not limited to, New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

Use the form below to contact us with questions or comments about your orders.

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Mailing Address

GoldenMine.com
606 South Hill Street, Suite 409
Los Angeles, CA 90014

Please note that our store is strictly online, and we have no physical storefront. We will be unable to accommodate customers at our mailing address.

Suggestion Box - Every Opinion Counts!

Every opinion counts, so stand up and be heard! Your opinion is important to us. If you have spotted a typo, discovered an incorrect price, or encountered a technical issue on any of our pages, we want to hear about it. Thanks again for your feedback, and happy shopping! Click Here to Email