GoldenMine.com: Help Center

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FREE 2-DAY SHIPPING with purchases of $100 or more | FREE ENGRAVING & 30-DAY RETURNS | Learn More

Frequently Asked Questions

1.	How long does it take to ship out my order?
2.	Can I change my shipping address after I place an order?
3.	How do I obtain my tracking number?
4.	Do you offer a return policy?
5.	Do you engrave?
6.	What are my shipping options?
7.	Do you ship internationally?
8.	What forms of payment do you accept?
9.	Why are you not accepting my credit card / debit card?
10.	What can I do if I'm having issues entering an active promo code when using Checkout by Amazon payment method?
	More

Please select the appropriate category below for further information on how to reach us.

Customer Service

Important Announcement

In order to battle the effects of the coronavirus (COVID-19), the State of California issued a statewide shutdown from March 19 - April 19, 2020. Our headquarters is located in Los Angeles, CA, and our office will be temporarily closed during that time to comply with this mandate. Customers can still reach us by email only as well as shop from our site. Learn more by clicking here. Thank you for your understanding at this time.

Email: Click HereHere to email customer service 24/7 using our online contact form.

We'll respond to all emails within 48 hours on week days.

Hablamos español y si gusta mande su pregunta al correo electrónico info@goldenmine.com. Un represéntate se comunicará con usted para responder su pregunta dentro de 48 horas lunes a viernes a excepción de días festivos.

Use the form below to contact us with questions or comments about your orders.

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Business Hours

Monday to Friday from 10am - 2pm Pacific Time.

Note: We will be closed during major US holidays including, but not limited to, New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

Mailing Address

GoldenMine.com
606 South Hill Street, Suite 409
Los Angeles, CA 90014

Please note that our store is strictly online, and we have no physical storefront. We will be unable to accommodate customers at our mailing address.

Suggestion Box - Every Opinion Counts!

Every opinion counts, so stand up and be heard! Your opinion is important to us. If you have spotted a typo, discovered an incorrect price, or encountered a technical issue on any of our pages, we want to hear about it. Thanks again for your feedback, and happy shopping! Click Here to Email