In order to battle the effects of the coronavirus (COVID-19), the State of California issued a statewide stay-at-home order starting on March 19, 2020 and is now undergoing different stages of reopening. Because of the current reopening phrase, our office is now OPEN.
Shop our current jewelry selections here.
Shopping: Our state is going through a modified stay-at-home order, which allows us to open our headquarters. However, some of our suppliers are still closed, so we are able to process a limited selection of jewelry items. Click here to see our current jewelry offerings. Customers can still place orders for all other items, and we will process and ship them as soon as they become available. If you placed an order for items that are not in the current offerings page and would like to cancel, please email us.
Customer Service: Our customer service hours are back to normal. Customers can contact us by phone during our regular business hours from 10am to 2pm PT as well as by email. Visit our Customer Service page for more information.
Shipping: As mentioned above, we are shipping out a limited selection of jewelry purchases, which you can find here.
Returns & Exchanges: Our 30-day return policy will be restored on May 18, 2020. If you contacted us about a return or exchange beforehand, we will contact (or already have contacted) you to let you know that you can now mail your item/s back to us. Please be sure to include your RMA# in your shipment. If you would like to return or exchange your order, contact Customer Service to receive your RMA#. Visit our Returns & Exchanges page to get more information.
Health & Safety: Our customers and employees' safety is a top concern for us. Please be assured that we are complying with our state's guidelines, which includes, yet not limited to, the following: maintaining social distancing, wearing facial coverings, taking regular temperature checks, and having hand sanitizing stations.
If anything else changes, we will keep our customers up to date in this page as soon as possible.
We thank you for your understanding and support during this time. Our hearts go out to all those affected, and we are wishing everyone well.
|
Ring
